Accessibility statement - Transport for the South East

Accessibility statement for Transport for the South East

This accessibility statement applies to https://transportforthesoutheast.org.uk/

This website is run by Transport for South East. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Most older PDF documents are not fully accessible to screen reader software.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Public Relations and Communications Assistant, Tia Shelley at tia.shelley@eastsussex.gov.uk.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email tfse@eastsussex.gov.uk

call 0300 3309574

We’ll consider your request and get back to you in 30 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Transport for South East is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the [Web Content Accessibility Guidelines version 2.2 AA standard].

Content that’s not within the scope of the accessibility regulations

PDFs and other documents The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 16/10/2023.

This website was last tested in May 2023.

The test was carried out internally and actioned by Pillory Barn Ltd. The most viewed pages were tested using automated testing tools such as lighthouse and silktide by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.