Privacy Notice


This privacy notice applies to Transport for the South East communications and stakeholder engagement activities.

Transport for the South East takes data protection seriously. Please be assured that your information will be used appropriately in line with data protection legislation, will be stored securely and will not be processed unless the requirements for fair and lawful processing can be met.

Date of issue: 7 February 2019
Review date: 31 December 2021

What information is being used?

In order to provide relevant communications, we will collect the name, job title, email address, name of organisation and the type of organisation they represent, e.g. business, local authority, transport operator etc.

How will your information be used?

The data will be used to provide relevant communications about the work of Transport for the South East.

We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never sold for direct marketing purposes.

Our staff are trained to handle your information correctly and protect your confidentiality and privacy.

Your information is processed outside of the European Economic Area. We use Granicus, a third party, to process the data that we collect.

They are based in the United States and have signed up to the Privacy Shield agreement, which means they are bound by European law regarding handling of data.

What is the legal basis for processing your information?

The legal basis for our use of this information is your consent – we will only retain your details if you have positively indicated that you are happy for us to do so.

If you want to remove your consent, please contact us at the following email address and we will deal with your request. 

How long will your information be kept for?

We will keep your data until you unsubscribe or until we no longer send communication updates. All data will be deleted by 31 December 2021.

Sharing your information

Any sharing of personal data is always done:

  • on case-by-case basis
  • using the minimum personal data necessary
  • with the appropriate security controls in place
  • in line with legislation.

Information is only shared with those agencies and bodies who have a “need to know” or where you have consented to the sharing of your personal data to such persons.

We may use the information we hold about you to assist in the detection and prevention of crime or fraud. We may also share this information with other bodies that inspect and manage public funds.

Your rights

Under data protection legislation, you have the right:

  • to be informed why, where and how we use your information
  • to ask for access to your information
  • to ask for your information to be corrected if it is inaccurate or incomplete
  • to ask for your information to be deleted or removed where there is no need for us to continue processing it
  • to ask us to restrict the use of your information
  • to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
  • to object to how your information is used
  • to challenge any decisions made without human intervention (automated decision making)

Please visit data subject rights for further details.

How to find out more or complain

Should you have any further queries on the uses of your information, please speak directly to our service:


Transport for the South East
County Hall, St Anne’s Crescent
East Sussex

To complain about the use of your information, please contact East Sussex County Council’s Customer Services Team or its Data Protection Officer

Further information on making a complaint.

You can also contact the Information Commissioner’s Office for further information or to make a complaint:

Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Email ICO

Report a concern on the ICO website

Contact us


Transport for the South East
County Hall
St. Anne's Crescent


0300 3309474

Get in touch